Privacy Policy

Smart Box General Maintenance & Cleaning Services LLC respects your privacy. This policy explains how we collect, use, store, and protect information when you visit our website, request a quote, book a service, contact our team, apply for a job, or place an order through our shop.

Information we collect

We may collect your name, phone number, email address, service address, preferred service date and time, property type, order details, payment method choice, messages, uploaded details you provide, and basic website usage information such as device, browser, pages visited, and cookie preferences.

How we use your information

We use your information to respond to enquiries, prepare quotations, manage bookings, confirm availability, dispatch service teams, process product orders, provide customer support, improve our website, prevent misuse, meet legal obligations, and keep accurate business records.

Payments and checkout

Our checkout may support secure online card payment through Stripe and Cash on Delivery or hand-to-hand payment where available. Card details are entered through the payment provider and are not stored by Smart Box. For Cash on Delivery or hand payment, we record the order and payment status so our team can collect payment at delivery or service completion.

Cookies, cache, and local storage

Our website uses essential cookies, browser cache, and local storage to keep the site secure, remember cookie consent, support cart functionality, improve loading speed, and maintain a reliable booking and checkout experience. You can accept cookies through the banner shown at the bottom of the website. You may also clear cookies or cached data from your browser settings.

Sharing information

We do not sell personal information. We may share limited data with service staff, delivery teams, payment providers, hosting providers, email/SMS or WhatsApp communication tools, analytics providers, and professional advisers only where needed to deliver our services or comply with the law.

Data security and retention

We use reasonable technical and organisational measures to protect your information. We retain records for as long as needed for service delivery, accounting, legal compliance, dispute handling, and business administration.

Your choices

You may contact us to request access, correction, or deletion of your information where legally applicable. Some records may need to be kept for accounting, security, or legal reasons.

Contact

For privacy questions, contact Smart Box through the contact details published on this website.