Terms and Conditions

These Terms and Conditions apply when you use the Smart Box website, request a quotation, book cleaning or maintenance services, apply for a job, or purchase products from our shop. By using our website or confirming a service/order, you agree to these terms.

Services and quotations

Service descriptions, durations, prices, and availability are provided as guidance and may vary depending on property size, condition, access, materials, location, required equipment, and final scope. A quote may be revised if the actual work differs from the information submitted.

Bookings and scheduling

Bookings are subject to team availability and confirmation. Customers must provide accurate address, contact, access, and service details. Delays caused by access restrictions, incomplete information, building rules, parking, or customer unavailability may affect timing or pricing.

Customer responsibilities

Please secure valuables, fragile items, pets, and confidential materials before our team arrives. Customers should disclose special surfaces, stains, allergies, safety risks, restricted areas, or instructions before service begins.

Payments

We may support secure card payment through Stripe and Cash on Delivery or hand-to-hand payment. Card payment is processed by the payment provider. Cash on Delivery or hand payment must be paid to the authorised Smart Box representative at delivery or service completion unless another written arrangement is agreed.

Products and delivery

Product availability, images, descriptions, and prices may change. We aim to display accurate information, but errors may occur. Orders are confirmed after stock, address, and payment method are reviewed. Delivery may be limited to supported areas in Abu Dhabi and the UAE.

Cancellations and changes

Please contact us as early as possible to cancel or reschedule. Late cancellations, missed appointments, denied access, or major scope changes may result in fees or rescheduling based on team availability.

Results and complaints

We aim to provide professional, careful work. If there is an issue with a service, notify us promptly with details and photos where possible so we can review and propose a reasonable solution. Claims made after significant delay may be harder to verify.

Website use, cookies, and cache

You agree not to misuse the website, interfere with checkout or booking systems, attempt unauthorised access, or submit false information. The website uses cookies, cache, and local storage for security, cart, booking, performance, and consent purposes. Continued use after accepting the cookie banner confirms your cookie preference.

Limitation of liability

To the maximum extent permitted by law, Smart Box is not liable for indirect loss, loss of profit, pre-existing damage, undisclosed fragile items, or issues caused by inaccurate customer information. Nothing in these terms excludes liability that cannot be excluded under applicable law.

Updates

We may update these terms from time to time. The latest version published on the website applies.